Full job description
[AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) – American Heart Association; H.S. Diploma or Equivalent
Hours:
Shift Start Time:8:30 AM
Shift End Time:5 PM
AWS Hours Requirement:8/40 – 8 Hour Shift
Additional Shift Information:
Weekend Requirements:As Needed
On-Call Required:No
Hourly Pay Range (Minimum – Midpoint – Maximum):$25.850 – $30.889 – $35.928
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
Coordinates the continuity of services required during the patients episode of care in Outpatient Rehabilitation. Maintains the standard of flow process in the department to ensure timely and exceptional care is provided to the patient. Masters all aspects of Rehabilitation to include regulatory compliance, as well, as compliance with admission and billing requirements to ensure clean bill drops.
Preferred Qualifications
- H.S. Diploma or Equivalent
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) – American Heart Association -PREFERRED
Essential Functions
- Customer service
Use AIDET, key words at key times, On-stage Behavior and support 5-star results on patient satisfaction.
Communicates effectively both orally and in writing sufficient to perform the essential job functions. Use of tact and empathy in working with customers under stressful situations and with frequent interruptions.
Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews).
Demonstrates a positive, caring attitude to all customers by providing prompt, courteous and competent assistance in both personal and telephone interactions.
Demonstrates a positive and constructive attitude at all times.
Answers phone calls using excellent customer services skills, directing callers, timely and efficiently.
Practice and observe The Sharp Behavior and Standards. - Finance and billing
Reviews patient financial responsibility upon admission (HMO or Rehab Financial form).
Receive and process, co-pays, print and files receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard.
Reconciles all co-pay batched before end of day and submission to cashier. - Other duties
Provide cross coverage for other programs and services within the rehab center as needed.
All other related duties as assigned. - Patient registration
Accurately completes all functions, at point of registration.
Verify accurate demographic and visit data ensuring no duplicate registrations.
Complete accurate insurance selection and follow-up questions.
Uses Onbase FOS & Workflow and Centricity when creating pre-admits.
Dissemination of admission forms – Address Attestation, Attendance Policy, Financial Agreements, HMO Agreements, Tricare,
Medicare Secondary Payers, and Self Pay obtaining required signatures.
Complete chart prep in an organized manner ensuring mandatory forms are labeled and ready for the admitting process.
Mails out patient information with forms prior to scheduled appointment.
Ensures that necessary reports are faxed to physicians and Plan of Care and Re-certifications are endorsed.
Prepares all documentation to be forwarded to Medical Records Department after discharge. - Patient safety
Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication.
In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity.
Demographic collection are verified and accurate in Centricity.
Secure patient signature on address attestation.
Obtain complete and signed patient’s Medical History form.
If service is accident related, update appropriate visit fields indicating known details. - Scheduling
Scheduling appointment from initial evaluation to the end of care. This may consists of varying scenarios based on the patient’s referral for services. Employee must understand the bases of scheduling and ensures compliance with various insurance regulations.
Single disciplinary.
Cross disciplinary (multi therapies).
Cross Program.
Cross Therapist licensure.
Coordination of Transportation Services.
Ensure prescriptions and authorization, if necessary, is available prior to first scheduled appointment.
Schedules transportation for patients through Van Service, when necessary.
Notifies therapist immediately when patients call to cancel or move their appointment. - Teamwork and accountability
Demonstrates teamwork and cooperation through positive and supportive communication regarding department changes, goals, policies and procedures.
Promotes a positive work environment by respecting others, being honest, fair and consistent.
Take responsibility for department morale and involves management accordingly when issues that affect morale arise.
Ask necessary questions regarding new ideas or change to facilitate a positive reaction and support for innovation.
Brings an uplifting, positive approach to work assignments.
Accepts interpersonal differences and cooperates with other employees.
Accepts responsibility for own actions, personal growth and development.
Attends and participates in regularly scheduled staff meetings.
Accepts instruction, coaching and counseling in a positive, productive manner. Identifies own need for skill development and pursues training opportunities.
Prioritize job responsibilities effectively. Keeps management informed of backlogs or slow volume.
Inform patient/families of admission delays and cause if known or allowed.
Offer to assist others and asks for assistance in completing of assignments, as needed.
Promotes a team approach in completion of department duties.
Knowledge, Skills, and Abilities
- Ability to organize, assemble, file and maintain accurate patient records.
- Ability to remain calm under pressure.
- Must possess effective interpersonal and customer service skills.
- Must possess exceptional communication skills both verbally and in writing professionally required.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected clas.