Information Technology Support Administrator
Company Description
Careful Security helps organizations identify and address their blind spots through comprehensive security audits and action plans. Our goal is to secure our client’s systems and maintain secure configurations. As an IT Support Expert, you’ll be the first line of defense in ensuring our clients’ IT systems run smoothly and securely. You’ll provide technical assistance, troubleshoot issues, and manage various aspects of their IT environment, including Microsoft 365, firewalls, networking, and asset management. Your expertise in IT will be crucial in identifying and mitigating potential risks for our clients.
Role Description
This is a full-time remote role for an Information Technology Support Administrator. The Support Administrator will be responsible for troubleshooting technical issues, providing technical support, and managing network and system administration tasks. They will also be involved in maintaining and optimizing the client’s IT infrastructure.
Qualifications
- Troubleshooting and Technical Support skills
- Experience in Information Technology and Network Administration
- Proficiency in System Administration
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Must be able to work in West Coast hours
Responsibilities:
Client Support: Provide prompt and effective technical assistance to clients via email or conference calls.
Microsoft 365 Administration: Manage user accounts, permissions, and settings within the Microsoft 365 environment. Assist with email configuration, troubleshooting, and data migration.
Firewall Management: Monitor and maintain client firewalls to ensure optimal security and performance. Assist with configuration changes, rule updates, and troubleshooting firewall-related issues.
Network Administration: Troubleshoot network connectivity problems, configure network devices (routers, switches, access points), and manage user access.
Asset Management: Maintain accurate inventory of client assets and configurations.
Documentation: Maintain detailed documentation of IT procedures, configurations, and troubleshooting steps.
Qualifications:
Experience: Experienced in IT support or a related field, preferably with experience in a managed service provider (MSP) or cybersecurity environment.
Technical Skills:
- Proficiency in Microsoft 365 administration and troubleshooting
- Strong understanding of networking principles (TCP/IP, DNS, DHCP)
- Experience with firewall configuration and management
- Knowledge of Windows Active Directory
- Knowledge of cybersecurity best practices and tools
Problem-solving: Excellent troubleshooting and problem-solving skills.
Communication: Verbal and written communication abilities to clearly explain technical concepts to clients.
Customer Service: A dedication to providing exceptional customer service and building strong relationships with clients.
Additional Skills (a plus):
- Experience with scripting or automation tools
- Knowledge of cloud computing environments (AWS, Azure)
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth in the cybersecurity field.
- A collaborative and supportive team environment.
- The chance to work with a diverse range of clients and technologies.
To Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for our team.
Information Technology Support Specialist
Role Description
This is a full-time on-site role for an Information Technology Support Specialist at one of our clients in Bedford, MA. The IT Support Specialist will provide technical support, troubleshooting issues with desktop computers, and help desk support.
Qualifications
- Technical Support, Troubleshooting, and Help Desk Support skills
- Experience with desktop computers and information technology
- Excellent problem-solving and communication skills
- Ability to work well in a team environment
- Strong attention to detail and organizational skills
- Bachelor’s degree in Information Technology or related field
- Previous experience in a similar role is a plus
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